eLearning Support and Terms of Use

Most Common Issues

System Requirements & eLearning Course Policies

Please note the system requirements below. For more detailed eLearning Course Policies click here.

Browsers: Internet Explorer 8.0 and higher, or any version of Firefox, Chrome, Safari, or Edge

Internet: Requires an internet connection (WIFI recommended)

Mobile: Compatible with computers or tablets with a 6-inch or larger screen. Our eLearning courses are not optimized for use on phones or other devices with small screens.

Settings: JavaScript, cookies, and popups must be enabled in your browser

eLearning License Agreement, Trademarks, Permissions, and Attributions

Trademarks, Permissions, and Attributions

Tricks of the Trade and PM FASTrack are registered trademarks of Peterson’s, LLC.

Agile FASTrack and BA FASTrack are trademarks of Peterson’s, LLC.

PMI, PMP, PMBOK, CAPM, PMI-ACP, PMI-PBA, PMI-RMP, PgMP, and OPM3 are registered marks of the Project Management Institute, Inc.

IIBA^® and the IIBA^® logo are registered trademarks owned by International Institute of Business Analysis.

This course may include one or more the following terms copyrighted by the Project Management Institute, Inc.: Project Management Institute (PMI)^®, Project Management Professional (PMP)^®, A Guide to the Project Management Body of Knowledge (PMBOK^® Guide), Process Groups: A Practice Guide, Certified Associate in Project Management (CAPM)^®, PMI Agile Certified Practitioner (PMI-ACP)^®, PMI Professional in Business Analysis (PMI-PBA)^®, PMI Risk Management Professional (PMI-RMP)^®, Program Management Professional (PgMP)^®, or Organizational Project Management Maturity Model (OPM3)^®.

This publication may contain material from A Guide to the Project Management Body of Knowledge (PMBOK^® Guide)—Seventh Edition (copyright 2021) and Process Groups: A Practice Guide (copyright 2023), which are copyrighted material of, and owned by, Project Management Institute, Inc. (PMI). This publication has been developed and reproduced with the permission of PMI. Unauthorized reproduction of this material is strictly prohibited.

License Agreement

Policy for RMC Online Training Courses
Please read the following policy statements before continuing.

Copyright License Agreement
This Copyright License Agreement (“Agreement”) is a legal agreement between Peterson’s, LLC. (“Peterson’s”) and you (“Licensee”). By clicking the “Next” button above, and accessing this eLearning Course and/or printing any materials from this eLearning Course, Licensee agrees to be bound by this Agreement’s terms and conditions.

Peterson’s owns or licenses all intellectual property rights (including, where applicable, copyright, trademark, domain name, trade secret, and patent rights) in all materials provided by Peterson’s in connection with this Agreement (“Course Materials”), including without limitation any and all materials or other works created by Peterson’s relating to the delivery of this eLearning Course, including any structure or code developed or created by RMC or at the direction of Peterson’s.

Peterson’s hereby grants a limited, non-exclusive license to Licensee to access and use the Course Materials solely and exclusively in connection with the course during the Subscription Period, including keeping materials for personal reference, making notes and checklists, and creating working tools to be utilized by the student for his or her personal use. For purposes of this Agreement, the Subscription Period is the period in which Licensee may access the Course Materials and is identified in the course description. Subscription lengths are typically one hundred eighty days (180) for prep courses, three (3) days for refresher courses and thirty (30) days for all other courses. None of the materials provided in connection with the course may be copied, sold, conveyed, or otherwise provided to any third party except as expressly provided herein. These licenses do not include the right to use Course Materials to provide any training to any person, party, or entity for any purpose including, but not limited to, preparing such persons for taking the PMP Examination. Licensee may not sublicense or disclose the Course Materials (or any derivative products created from them) to third parties in any form for any reason. Peterson’s owns any derivative products created by Licensee except any portions that include Licensee’s own confidential information or pre-existing intellectual property (or that of any third party). Licensee will not alter, develop derivative products, or otherwise use the Course Materials as a whole or in part in any form or any purpose. Licensee will not remove Peterson’s copyright and trademark on the Course Materials and will add Peterson’s copyright on the Peterson’s-owned portion of all derivative works created by Licensee. If any of these terms and conditions is not met, Peterson’s reserves the right to revoke the license granted by this Agreement.

As a participant in an RMC online course, Licensee owns any original material that Licensee creates and enters online as part of the course, including Licensee’s comments and testimonials about the quality of the course and the instructor (“Testimonials”), messages posted in chat and threaded discussion, and project deliverables (collectively “Licensee’s Material”) submitted online or sent via e-mail to the course instructor. Licensee hereby gives Peterson’s a license to share Licensee’s e-mail address with other students in certain team-based courses, use Licensee’s Testimonials for marketing purposes, share all other Licensee’s Material with other RMC students, and to use Licensee’s material for RMC’s own business purposes. Except for the Testimonials (which RMC may use for marketing purposes), the Licensee agrees not to sell, license, or otherwise make Licensee’s Material available to any party other than RMC and its students.

RMC does not warrant or guarantee that the Course Materials will satisfy the intended use by Licensee. RMC/PETERSON’S IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, OR DATA, WHETHER IN AN ACTION IN CONTRACT, TORT, PRODUCT LIABILITY, STATUTE, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES. RMC’s liability with respect to the Course Materials provided hereunder will not exceed the amount that Licensee paid for this eLearning Course, even if any term of this Agreement fails of its essential purpose.

Licensee hereby indemnifies and will defend and hold RMC/Peterson’s harmless against all claims, damages, injuries or deaths, judgments, liabilities, and expenses (including legal costs and attorney fees) arising from or in connection with Licensee’s breach of the conditions to this License, or Licensee’s negligence or violation or alleged violation of Peterson’s proprietary information, trademark, copyright, or patent. The obligation to indemnify will survive the termination of this Agreement.

This is the entire Agreement between the parties as to the subject matter hereof and supersedes all other agreements, express or implied, written or oral. No modification of, or amendment to, this Agreement shall be binding unless in writing and signed by both parties. Invalidity or unenforceability of one or more provisions of this Agreement shall not affect any other provision of this Agreement. Licensee may not assign this Agreement without the prior written consent of Peterson’s. Neither failure nor delay on the part of any party to exercise any right, remedy, power, or privilege hereunder nor course of dealing between the parties shall operate as a waiver thereof, or of the exercise of any other right, remedy, power, or privilege. The Agreement will be governed by and construed according to the laws of the United States of America without regard to its choice of law rules, and specifically excluding the U.N. Convention on Contracts for the International Sale of Goods. Any notices required or authorized to be given hereunder shall be deemed to be given when mailed by certified or registered mail, postage prepaid, as follows:

To RMC:
Customer Service
Peterson’s LLC
4380 S Syracuse St Suite 200
Denver, CO 80237

Your Subscription Period Begins the First Time You Log In
Your Subscription Period begins the first time you use this Username and Password to log into the course system and access the course. RMC recommends that you write down the date and time of your first login, so you may keep track of your course expiration. Access to any particular course will automatically be disabled by our system after the purchased number of days, so we encourage you to manage your time wisely and always be aware of the time you have remaining.

License Expiration:
This license will expire one year from the date of purchase if you do not access it (fail to initiate the Subscription Period), or after its defined subscription length—typically 3 days, 30 days or 180 days—once you do access it. Please see the course details page or your purchase receipt for the exact subscription length. For multiple courses purchased as part of a PDU bundle, all courses within the bundle will expire three years from the date of purchase if they are not accessed, or after their defined subscription lengths if they are accessed—whichever comes first.

eLearning Users are Not Allowed to Share Account Access
Under no circumstances is it permissible for two or more people to share the same eLearning account. An eLearning account is similar to a software license, in that the permission to use the service lies solely with one person. eLearning subscriptions are not transferable, and cannot be shared or resold. If account activity indicates multiple users on one account, the account will be terminated immediately and no refund will be given.

eLearning Users are Not Allowed to Teach or Instruct from the Online Course
Although there are a number of people teaching directly (with permission) from RMC’s PMP^® Exam Prep textbook, no one will be given permission to use RMC’s eLearning course as an instructional tool for ANY REASON. Doing this is equivalent to sharing account access, and as stated above this is strictly prohibited.

There are No Refunds Available for eLearning
Once your account is activated and you have logged in for the first time, there will be no refunds available on your purchase of eLearning. If you are unsure whether or not your computer system is compatible with eLearning, we encourage you to take our free sample lesson prior to purchasing.

Hardware/Software Requirements

MOBILE AND TABLET USERS:
Our courses may play on some mobile and tablet devices, however, the course(s) interactions, exercises and media may not work as intended on these mobile devices. RMC recommends that you review the sample lesson for the course you intend to purchase prior to registering, to verify compatibility with your environment.

HTML5-Based Format:

• Cross-platform compatible with any version of Firefox, Chrome, Safari, or Edge.
• Requires a device (computer or tablet—6 inch screen minimum) connected to the Internet.
• Broadband Internet recommended.
• JavaScript and cookies must be enabled in your browser.
• Pop-ups should be allowed.
• This course will use data if viewed in a mobile environment.

The courses may run on other configurations, but regardless of your configuration, we advise you to try the sample lesson for the course you are considering, to ensure that course will function reasonably on your system. A broadband connection of 512 kbps or higher is recommended for use of this online course. The course should work at a minimum of connection speed of 150 kbps, however some pages may load slowly.

Problems or Questions?
If any problems or questions arise while taking this course, contact RMC Learning Solutions Customer Service – Online Products at 952-846-4484. Or e-mail the department of online education at info@qa.rmcls.com.